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Frequently Asked Questions

From where can I order Shoonya products?

Shoonya products are available for PAN India delivery and can be ordered directly from our website: www.shoonyafarms.com. For assistance, please contact our support team at 7540900800 or 9643043547.

 

Where is Shoonya Farm located?

Our farm is located at Ecotech I, Greater Noida. It can be searched on Google Maps as "Shoonya Farms".

 

How will the delivery be done?

We have tied up with trusted delivery partners such as ShipRocket and Pickerr.

 

How long does delivery take?

Depending upon your location, delivery can take about 3-7 days from day of order placement.

 

How is my order processed?

Once we receive your order, we perform a quality check, pack and seal the products and label them for delivery. Our shipping partner then picks the order up and delivers it to the address mentioned.

 

Is it safe to use my credit/ debit card on Shoonya?

Absolutely, our website is 100% secure and we use India's trusted payment gateway: RazorPay, for all our transactions.

 

How can I make payment?

One can pay through credit/debit card, UPI, netbanking and wallets like Paytm, GooglePay, PhonePe, etc.

 

How do I contact customer service?

You can contact our support team over call/whatsapp at 7540900800 or 9643043547. You can also email us at support@shoonyafarms.com.

 

I am a Corporate/ Business. Can I place orders with Shoonya?

Absolutely. For bulk orders, please contact our support team over call/whatsapp at 7540900800 or 9643043547.

 

What does Shoonya mean?

Our brand name is 'Shoonya' which means ‘0'. The reason is, we strictly follow a 0% pesticides, 0% adulteration and 0% chemicals policy. We believe in the power of 0.

 

Are your products organic?

Our products are produced without the use of pesticides, chemicals and synthetic fertilizers. Our farm is organically certified but with that being said, it is impossible to claim anything as “organic" because we do not have control over the most basic things like air and water. If there is pollution in the air and contamination in ground water, can anything really be organic? We can simply ensure that we don’t add any chemicals from our side and our products are pure and unadulterated, as that is our responsibility as a farmer.

 

What do you feed your cows?

Our cows diet comprises of over 70% fresh green seasonal fodder. That is jowar and macca in the summer and autumn, jayi & berseem in winter. We give them good quality concentrate feed, which we grind ourself to ensure there is no kind of adulteration. Concentrate feed is a mix of highly nutritive items like macca + wheat + chokar + chhilka + khal + molasses + mineral mixture + jau in the summer and bajra in the winter. We also give them some dry fodder (bhusa) to up their fibre intake.

 

Why is your ghee priced higher than market rate?

Shoonya Ghee is made from 100% A2, grass-fed, desi cow milk. The milk that we use is from Gir, Sahiwal, Tharparkar, Rathi & Badri breeds. Plus, it is made with 0 shortcuts. We use the traditional Bilona method to make ghee, in which we churn CURD instead of CREAM. Making ghee this way takes up to 27-28 litres of milk to get 1 litre of Ghee. This ensures that the innumerable health benefits and sattvic quality of desi ghee is kept intact.

 

One doesn't always know what kind of milk is used to make the ghee one sees on the market shelves. Plus, mass-produced, factory-made ghee is made through processes that destroy the essential properties of the ghee. Therefore, it is very important to know the source of the milk that is used to make ghee and that the ghee is made using traditional methods, prescribed in our ancient texts.

 

What is crystallized honey?

Many people assume crystallized honey to be spoilt or adulterated. However, crystallization of honey is a natural process. The crystallization process only happens to raw, natural honey that hasn't undergone any type of processing. Processed honey normally undergoes excessive treatment and filtering in order to retain its uniformity and texture at all times. You will notice mass-produced honey stays liquid throughout the year. In actuality, in order to homogenize it, it has been stripped of all its natural goodness . Needless to say, crystallization of honey is a beautiful process and reaffirms that one is consuming real honey as opposed to a factory-made solution.

 

Why does honey crystallize?

The crystallization process happens due to the presence of natural sugars in the honey. Honey contains the two sugars: glucose and fructose. The content of each depends on the kind of flower from which the bees collect their nectar. Now, the proportion of these two sugars determines whether the honey will crystallize, how rapidly it will do so and whether it will from tiny or large particles. What causes the crystallization is the glucose, due to its lower solubility in water, whereas fructose being more more soluble stays fluid. When glucose crystallizes, it separates from the water and forms tiny crystals. As the crystallization continues, these crystals can spread throughout the honey.

 

What happens when honey crystallizes?

Some honeys crystallize uniformly; others crystallize partially and you can clearly see distinct layers in the honey. Different types of honey also vary in the size of crystals formed- some have fine particles, while others are larger and more gritty. Crystallized honey also tends to be lighter in color than liquid honey due to glucose separation.

 

Can I consume crystallized honey?

Absolutely! In fact some people actually prefer crystallized honey and use it as a spread on toast or crackers. However, if you prefer liquid honey, you can place the honey jar in sunlight or in hot (not boiling) water. Once the honey is liquefied, you can use how you would normally.

 

What are the little bubbles on top of the honey?

Raw unprocessed honey may contain some white foam on top. That is nothing but bits of pollen, propolis, wax and raw honey trapped in air bubbles. It’s not only natural but delicious as well!